voo:tracker enables you to manage reported issues
Each type of issue can follow its own process based on your own preferred workflows, or simply make use of the default workflow provided. As the ticket moves through your workflow, it can be assigned to different people, and have comments and attachments added as needed.
Ash (team leader vooware)
Ash uses voo:tracker to manage day to day activity within and between teams. It is a great tool for low level monitoring.